Help Centre

live match FAQ — Fast Answers for Filipino Players

Got questions about your account, deposits, betting rules, or how to get started? This live match FAQ page covers the most common topics raised by players across the Philippines. Browse by category below or scroll through all questions to find exactly what you need — no waiting, no support ticket required.

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Account Setup Deposits & Withdrawals Sports Betting Rules Slots & Games Promotions Player Support Account Setup Deposits & Withdrawals Sports Betting Rules Slots & Games Promotions Player Support

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What Do You Need Help With?

Jump straight to the section that matches your question. Each category below covers the most common concerns from players in the Philippines.

Registration & Login

How to create your account, verify your identity, reset your password, and sign in securely from any device in the Philippines.

Deposits & Withdrawals

Accepted payment channels, minimum and maximum amounts in Philippine pesos, processing times, and what to do if a transaction is delayed.

Sports Betting

How odds work, bet types available, live betting rules, settlement timelines, and which sports are covered on the platform.

Slots & Game Lobby

How to find and launch games, what RTP means, how winnings are credited, and how to navigate the full game library on mobile.

Promotions & Bonuses

How to claim offers, wagering requirements explained, bonus expiry rules, and which promotions are available to Filipino players right now.

Account Safety

Two-factor authentication, responsible gaming tools, self-exclusion options, and how to keep your live match account secure at all times.

Registration & Login

Account Questions

Everything you need to know about signing up, verifying your account, and getting back in if you are locked out.

Creating a live match account is straightforward and takes only a few minutes. Visit the Register page and fill in your basic personal details including your full name, date of birth, mobile number, and a secure password. You will need to provide a valid Philippine government-issued ID for identity verification before your account is fully activated. Once your details are submitted, a verification message will be sent to your registered mobile number or email address. Click the confirmation link or enter the OTP to complete the process. After verification, you can log in immediately and start exploring sports betting, slots, and the game lobby. Registration is open to all eligible players aged 21 and above who are physically located in the Philippines.

The minimum age to register and play on live match is 21 years old, in line with Philippine gaming regulations. All new accounts are subject to age verification as part of the standard registration process. If your submitted documents indicate that you are below the required age, your account will not be activated and any deposits made will be returned. We take age verification seriously to ensure a safe and responsible gaming environment for all players. If you are unsure whether you meet the eligibility requirements, please review the Terms and Conditions before registering.

If you have forgotten your password, go to the Login page and click the "Forgot Password" link below the sign-in form. Enter the email address or mobile number associated with your account and you will receive a reset link or one-time PIN within a few minutes. Follow the instructions in the message to set a new password. Make sure your new password is strong — a combination of uppercase and lowercase letters, numbers, and symbols is recommended. If you do not receive the reset message, check your spam or junk folder, or try the resend option. For persistent issues, contact our support team with your registered account details so we can assist you securely.

No. Each player is permitted to hold only one live match account. Creating duplicate accounts is a violation of our Terms and Conditions and may result in the suspension or permanent closure of all associated accounts, including any balances held within them. If you believe a duplicate account was created in error, contact our support team immediately so the issue can be resolved. If you have lost access to your existing account, use the password reset option or reach out to support rather than registering a new one.

Some personal details such as your registered mobile number or email address can be updated directly from your account settings after logging in. For changes to core identity information such as your full name or date of birth, you will need to submit a formal request along with supporting documentation, as these fields are tied to your verified identity. This process protects your account from unauthorised changes. Log in and navigate to the account settings section to see which fields are editable, or contact support if you need assistance with a more significant update.

Deposits & Withdrawals

Payment Questions

All transactions on live match are processed in Philippine pesos. Here are the most common questions about funding your account and cashing out.

live match supports a range of local payment channels that are widely used by Filipino players, including popular e-wallets, online banking transfers, and over-the-counter payment options. All deposits are processed in Philippine pesos so there are no currency conversion fees for local players. The available payment methods are displayed in the cashier section of your account after you log in. We regularly review and update our payment options to ensure they remain convenient and accessible for players across different regions of the Philippines. For the most current list of accepted methods, check the cashier section directly after signing in.

Withdrawal processing times vary depending on the payment method you select. Most e-wallet withdrawals are processed within a few hours once your request has been reviewed and approved. Bank transfers may take one to three business days depending on your bank and the time of submission. All withdrawal requests are subject to a standard security review to protect your funds. Make sure your account is fully verified before submitting a withdrawal request, as unverified accounts may experience delays. If your withdrawal has not arrived within the expected timeframe, contact our support team with your transaction reference number for assistance.

Yes, minimum and maximum transaction limits apply and these vary by payment method. The specific limits for each channel are displayed in the cashier section when you select your preferred payment option. These limits are set in Philippine pesos and are designed to accommodate a wide range of players, from casual bettors to more active members. If you need to make a transaction that falls outside the standard limits, contact our support team to discuss your options. Always check the current limits before initiating a transaction to avoid any processing issues.

If your deposit has not appeared in your live match account balance within the expected timeframe, first check that the transaction was successfully completed on your payment provider's end and that you have a confirmation reference number. Most deposits reflect within a few minutes, but some channels may take slightly longer during peak periods. If the funds have been deducted from your payment account but have not appeared in your gaming balance after 30 minutes, contact our support team and provide your account details, the transaction amount in Philippine pesos, the payment method used, and the reference number from your payment provider. Our team will investigate and resolve the issue as quickly as possible.

Sports Betting & Games

Betting & Gaming Questions

From understanding odds to navigating the slots library, these answers cover the core gaming experience on live match.

live match covers a wide range of sports that are popular with Filipino fans, including basketball, football, boxing, volleyball, and more. Both local and international competitions are available, so you can bet on PBA games as well as major international leagues and tournaments. The Sports section lists all currently available markets, and the Betting page gives you access to pre-match and live in-play wagering. New sports and competitions are added regularly based on player demand and seasonal schedules. Check the sports lobby after logging in to see the full list of available markets and upcoming events.

Live in-play betting allows you to place wagers on a sporting event while it is already in progress. Odds update in real time based on what is happening in the game, so you can react to momentum shifts, score changes, and other developments as they occur. To access live betting, go to the Betting section and look for events marked as live. You can place bets on a range of markets depending on the sport and the stage of the match. Note that odds can change rapidly during live events, so always confirm the odds displayed at the moment you submit your bet. Bets are accepted subject to availability and the platform's live betting rules.

Once you are logged in to your live match account, you can access the full slots library through the Slots page and browse all available titles in the Game Lobby. Games are organised by category so you can quickly find classic reels, video slots, and other entertainment options. Simply click on any game title to launch it directly in your browser — no additional downloads are required. The platform is fully optimised for mobile, so you can play on your smartphone or tablet from anywhere in the Philippines. Your game history and any active bonuses are saved to your account automatically.

Winnings from sports bets are credited to your account balance automatically once the relevant event has been settled. For pre-match bets, settlement typically occurs within a short time after the final result is confirmed. Live bet settlements follow the same process and are usually completed within minutes of the event ending. Slot and game winnings are credited instantly to your balance as you play. All amounts are displayed in Philippine pesos. If you believe a settlement is incorrect or a winning bet has not been credited, contact our support team with the relevant bet reference number and we will review it promptly.

Promotions & Responsible Gaming

Offers, Bonuses & Player Wellbeing

Questions about claiming promotions, understanding bonus terms, and the tools available to help you stay in control of your gaming activity.

To claim a promotion, log in to your live match account and visit the Promotion page to see all currently active offers. Each promotion will have a clear description of how to qualify, what the reward is, and any conditions that apply. Some offers are claimed automatically when you meet the qualifying criteria, while others may require you to opt in before making a qualifying deposit or bet. Always read the full terms of each promotion before participating to make sure you understand the wagering requirements and any time limits. Promotions are updated regularly, so check back often to stay on top of new offers available to Filipino players.

Wagering requirements specify how many times you need to bet a bonus amount before the resulting winnings can be withdrawn as real money. For example, if a bonus of ₱500 carries a 10x wagering requirement, you would need to place a total of ₱5,000 in qualifying bets before the bonus converts to withdrawable funds. The specific wagering requirement for each promotion is stated clearly in the promotion's terms and conditions. Not all bet types may contribute equally toward meeting the requirement, so check the terms carefully. If you have questions about a specific promotion's wagering rules, visit the Promotion page or contact our support team.

live match is committed to promoting safe and responsible gaming for all players in the Philippines. A range of tools is available through your account settings to help you manage your gaming activity, including deposit limits, session time reminders, and self-exclusion options. If you feel that your gaming is becoming a concern, you can use the self-exclusion feature to temporarily or permanently restrict access to your account. More information about these tools and how to use them is available on the Responsible Gaming page. We encourage all players to set personal limits and to reach out for support if they need it — gaming should always be an enjoyable and controlled activity.

If you wish to take a break or permanently close your live match account, you can initiate this process through the responsible gaming section of your account settings or by contacting our support team directly. A temporary suspension allows you to pause your account for a set period, after which access is automatically restored. A permanent closure means your account will be deactivated and you will not be able to register a new account using the same personal details. Any remaining balance will be returned to you via your registered payment method after the closure is processed. Please review the Responsible Gaming page for full details on the options available to you.

Still Have Questions?

If you did not find the answer you were looking for, our support team is ready to help. You can also head straight to your account or sign up to get started on live match today.

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