live match Privacy Policy

When you register for an account on live match, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and residential address. We also collect a copy of a valid government-issued ID when you complete the identity verification process required under Philippine regulations. During your use of the platform, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs. Payment-related information — including your chosen payment method and transaction history — is recorded to process deposits and withdrawals accurately. We do not store full card numbers or sensitive banking credentials on our servers; payment processing is handled by certified third-party payment providers. All information collected is limited to what is genuinely needed to operate the platform and comply with applicable Philippine laws.

The personal information you provide is used primarily to create and manage your account, process transactions, and deliver the gaming services available on the platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our policies or platform features. Where you have opted in, we may also send you promotional communications about offers available on the Promotion page — you can withdraw this consent at any time through your account settings. Your data helps us detect and prevent fraudulent activity, money laundering, and other prohibited conduct that could harm the integrity of the platform and its users. We analyse aggregated, anonymised usage data to improve platform performance, fix technical issues, and develop new features that better serve Filipino players. We do not use your personal information to make automated decisions that produce significant legal effects without human review. All processing of your data is carried out on a lawful basis consistent with the Philippine Data Privacy Act of 2012.

live match does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We share your data only with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — and only to the extent necessary for them to perform their services. All third-party partners are contractually required to handle your data securely and in accordance with applicable privacy laws. We may disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when required to do so by law or in response to a valid legal request. In the event of a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We will never disclose your personal information to other players or members of the public. If you have concerns about how your data is shared, you are welcome to visit the FAQ page for further guidance.

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored using strong encryption at rest. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling personal data are trained on data protection obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to the platform's data infrastructure. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with the timelines required by law. We strongly recommend that you use a unique, strong password for your account and enable any additional security features available in your account dashboard. If you suspect any unauthorised access to your account, please report it immediately through the contact channels available in your account dashboard.

As a data subject under the Philippine Data Privacy Act of 2012, you have a number of rights in relation to the personal information we hold about you. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data in your account. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records. If you believe that your data has been processed unlawfully or that your privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact us through the support channels available in your account dashboard and we will respond within the timeframe required by applicable law. We are committed to handling all data rights requests fairly, transparently, and without undue delay.

live match uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a Filipino player. Essential cookies are required for core platform functionality such as keeping you logged in during your session and remembering your preferences — these cannot be disabled without affecting your ability to use the platform. We also use analytical cookies to understand how players navigate the site, which pages are most visited, and where technical issues may be occurring, so that we can continuously improve the platform. You can manage your cookie preferences through your browser settings at any time; most modern browsers allow you to block or delete cookies, though doing so may affect certain features of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites outside of the live match platform. Session data collected through cookies is handled with the same level of care and security as all other personal information on the platform. For more detail on how cookies work and how to manage them, please visit the FAQ page.

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine laws and regulations. When we make changes, the revised policy will be published on this page with an updated effective date shown at the top. We will make reasonable efforts to notify registered members of significant changes through in-platform notifications or other appropriate communication channels. Your continued use of the platform after a revised policy has been published constitutes your acceptance of the updated terms. If you do not agree with any changes to this policy, you should stop using the platform and contact support through your account dashboard to discuss your options. We encourage you to review this page periodically so that you are always informed about how your personal information is being handled. For any questions about this Privacy Policy, please visit the FAQ page or reach out via the contact details in your account dashboard.