Player Wellbeing
Gaming should always be fun. live match is committed to helping Filipino players stay in control, set healthy limits, and access support whenever they need it — because your wellbeing comes first.
Our Commitment
We believe every Filipino player deserves a safe, enjoyable, and controlled gaming experience. Here is how we help you stay on top of your play.
Daily, weekly, or monthly
You can set a deposit limit on your account at any time through your account dashboard. This lets you decide in advance how much you are comfortable spending over a given period — daily, weekly, or monthly. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period. This gives you a reliable safety net so that a single session never goes further than you planned. If your circumstances change, you can always lower your limit instantly. We encourage all Filipino players to set a deposit limit when they first register, as a simple and effective first step toward responsible play.
Know when to take a break
Keeping track of time while gaming can be surprisingly difficult, especially when you are enjoying a live match on your favourite sport. Our session time limit tool lets you set a maximum duration for each gaming session, after which you will receive a clear notification and the option to log out. Taking regular breaks helps you stay refreshed, make better decisions, and keep gaming in its proper place as entertainment. You can adjust your session limit at any time from your account settings. We recommend setting a session limit that fits naturally around your daily routine so that gaming never cuts into time meant for family, work, or rest.
Step back for a set time
If you feel you need a short break from gaming, our cool-off feature lets you temporarily suspend your account for a period of your choosing — from 24 hours up to several weeks. During a cool-off period, you will not be able to log in, place bets, or access any gaming features on the platform. This tool is designed for moments when you want to pause and reset without committing to a permanent closure. Activating a cool-off is straightforward through your account dashboard, and it takes effect immediately. We encourage you to use this feature proactively whenever you feel that gaming is becoming less enjoyable or more stressful than it should be.
A longer-term break option
For players who feel they need a more extended break, self-exclusion allows you to close your account for a minimum period of six months or longer. Once self-exclusion is activated, your account is fully suspended and you will not be able to register a new account during the exclusion period. This is a serious and effective tool for anyone who feels that their gaming has moved beyond healthy entertainment. To activate self-exclusion, please contact our support team through your account dashboard and a member of our team will assist you promptly. We treat all self-exclusion requests with complete confidentiality and without judgement. Your wellbeing is always our priority, and we will support you through the process every step of the way.
Know the Signs
Recognising the early signs of problem gambling is the first step toward getting back in control. If any of the following sound familiar, it may be time to use one of our responsible gaming tools or seek support.
Spending more money on gaming than you originally planned, or chasing losses to try to win back what you have spent.
Feeling anxious, irritable, or restless when you are not able to play, or using gaming as a way to escape stress or problems.
Neglecting work, family, or personal responsibilities because of time spent gaming, or lying to others about how much you play.
Borrowing money or selling personal belongings to fund gaming, or finding that gaming is affecting your financial stability.
You are not alone — help is closer than you think
If you or someone you know is struggling with problem gambling, professional support is available in the Philippines. The National Council on Problem Gambling and other local organisations offer confidential counselling and assistance for individuals and families affected by gambling-related harm. Reaching out for help is a sign of strength, not weakness, and taking that first step can make a significant difference. live match encourages any player who feels they may have a problem to seek help without delay. You can also contact our support team at any time through your account dashboard to discuss the responsible gaming tools available to you. We are committed to working alongside Filipino players and support organisations to promote a healthier gaming culture across the country.
Common Questions
Quick answers to the questions Filipino players ask most about staying safe on live match.
Join live match and enjoy sports betting, slots, and casino-style entertainment — with the responsible gaming tools you need to stay in control every step of the way.